Terms of Service

1. Introduction

Welcome to Shiny Shift Limited ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website at shiny-shift.com and our travel services (collectively, the "Service") operated by Shiny Shift Limited.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

These Terms constitute a legally binding agreement between you and Shiny Shift Limited. Please read them carefully before using our services.

2. Company Information

Shiny Shift Limited
Registered Office: 42 Queen Victoria Street, London EC4N 4SA, United Kingdom
Company Registration Number: [Registration Number]
VAT Number: [VAT Number]
Email: [email protected]
Phone: +44 20 7946 8574

3. Acceptance of Terms

By accessing and using this website and our services, you accept and agree to be bound by the terms and provision of this agreement. Additionally, when using this website's particular services, you shall be subject to any posted guidelines or rules applicable to such services.

If you do not agree to abide by the above, please do not use this service.

4. Our Services

Shiny Shift Limited provides travel and tourism services in Ljubljana, Slovenia, including but not limited to:

• Guided walking tours of Ljubljana
• Food and culinary tours
• Cycling expeditions and bike tours
• River cruises on the Ljubljanica
• Custom tour arrangements
• Travel information and consultation services

All services are subject to availability and may be modified or discontinued at our discretion.

5. Booking and Reservations

5.1 Booking Process

To book our services, you must:

• Be at least 18 years of age or have parental/guardian consent
• Provide accurate and complete information
• Pay the required fees or deposits
• Agree to these Terms of Service

5.2 Confirmation

Your booking is confirmed only when you receive written confirmation from us via email. We reserve the right to refuse any booking at our discretion.

5.3 Accuracy of Information

You are responsible for ensuring that all information provided during booking is accurate and complete. Any errors may result in additional charges or service cancellation.

6. Pricing and Payment

6.1 Pricing

All prices are quoted in British Pounds (GBP) and include applicable taxes unless otherwise stated. Prices are subject to change without notice until booking is confirmed.

6.2 Payment

Payment terms depend on the specific service booked:

• Full payment may be required at the time of booking for some services
• For group bookings, a deposit may be required with balance due before service delivery
• We accept major credit cards and other payment methods as specified on our website

6.3 Currency and Exchange Rates

Prices quoted in currencies other than GBP are for reference only. Final charges will be in GBP at current exchange rates.

7. Cancellation and Refund Policy

7.1 Customer Cancellations

You may cancel your booking subject to the following terms:

• More than 48 hours before service: Full refund minus administrative fee (£10)
• 24-48 hours before service: 50% refund
• Less than 24 hours before service: No refund
• No-show: No refund

7.2 Company Cancellations

We reserve the right to cancel services due to:

• Insufficient bookings
• Severe weather conditions
• Force majeure events
• Safety concerns

In case of company cancellation, you will receive a full refund or alternative arrangement.

7.3 Refund Processing

Refunds will be processed to the original payment method within 7-14 business days of cancellation approval.

8. Participant Responsibilities

8.1 Health and Fitness

Participants must:

• Be in reasonable physical condition for chosen activities
• Disclose any medical conditions that may affect participation
• Follow all safety instructions provided by guides
• Inform us of any dietary restrictions or allergies

8.2 Conduct

Participants are expected to:

• Behave respectfully towards guides, other participants, and locals
• Follow local laws and customs
• Not engage in dangerous or illegal activities
• Not consume excessive alcohol before or during tours

8.3 Personal Property

You are responsible for your personal belongings. We are not liable for lost, stolen, or damaged personal items.

9. Liability and Insurance

9.1 Limitation of Liability

To the maximum extent permitted by law, Shiny Shift Limited's liability is limited to the amount paid for the specific service. We are not liable for:

• Personal injury or death (except where caused by our negligence)
• Loss of personal property
• Consequential or indirect damages
• Acts of third parties
• Weather-related disruptions

9.2 Insurance

We maintain appropriate public liability insurance. However, we strongly recommend that participants obtain their own travel insurance covering:

• Personal accident and medical expenses
• Trip cancellation and interruption
• Personal belongings
• Public liability

9.3 Assumption of Risk

By participating in our tours, you acknowledge that travel and outdoor activities involve inherent risks and voluntarily assume such risks.

10. Intellectual Property

The content on this website, including text, graphics, images, and software, is the property of Shiny Shift Limited and is protected by copyright and other intellectual property laws. You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademarks or logos without authorisation
• Remove copyright notices or proprietary markings

Limited use for personal, non-commercial purposes is permitted.

11. Photography and Media

During tours, we may take photographs or videos for promotional purposes. By participating, you consent to:

• Being photographed or filmed during tours
• Use of your likeness in our marketing materials
• Publication of such materials on our website and social media

If you prefer not to be photographed, please inform your guide at the beginning of the tour.

12. Data Protection and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

13. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or restrictions
• War, terrorism, or civil unrest
• Pandemics or health emergencies
• Transportation strikes or disruptions

In such cases, we will make reasonable efforts to provide alternative arrangements or refunds.

14. Disputes and Governing Law

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

14.2 Jurisdiction

Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14.3 Dispute Resolution

We encourage resolution of disputes through direct communication. If informal resolution is not possible, disputes may be subject to mediation before litigation.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, such provision shall be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

16. Amendments

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes constitutes acceptance of the new Terms. We recommend reviewing these Terms periodically.

17. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.

18. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Shiny Shift Limited regarding the use of our services and supersede all prior agreements and understandings.

19. Contact Information

If you have any questions about these Terms of Service, please contact us: